Billing & Insurance
Financial Assistance

Facturación, seguros y asistencia financiera en español

Let us assist you.

We accept most major health insurance plans and managed care programs. Contact our Insurance Verification/Financial Counseling representatives in the Patient Accounts Department at 847-360-4311 if you have questions or to see if your provider is accepted.

We will bill your insurance company in a timely manner and do everything we can to expedite your claim. After all known payors have been billed, you may receive a balance due statement from the hospital, your physician and others who provided medical services to you. If you have questions about your bill, please call us at 847-360-4311.

If you are unable to pay your outstanding balance, we may be able to help.  You may be eligible for our financial assistance program.

If you don't have insurance:

Uninsured patients or patients that have inadequate insurance benefits and meet certain low-to-moderate income requirements may qualify for our Financial Assistance Program.

Financial Assistance Application Process

The Financial Assistance Policy (“FAP”), process and application may be obtained at the links below:

Vista Medical Center Financial Assistance Policy

Financial Assistance Process and Application

Financial Assistance Applications or assistance in completing the application may also be requested by:

• Visiting the hospital’s Cashier Department
• Calling the Patient Financial Counselors at (847) 360-6954 or (847) 360-4299

The application specifies certain information that is required to be submitted with the application.  This information may be independently verified by Vista Medical Center (VMC) to ensure its completeness and accuracy. Notice of approval or denial of an application shall generally be sent to the patient within 30 days of receipt of application.

Financial assistance will be denied if Medicaid or other health and welfare eligibility applications are refused by the patient, if VMC reasonably believes that the patient could qualify.

If your request for financial assistance is denied, you may file an appeal.  Appeals must include an appeal letter from the patient or party with financial responsibility requesting re-evaluation.  The appeal must also include any supporting documents that may prove inability to pay that were not part of the initial consideration.

Please return your completed application or appeal with your supporting documentation to:

Vista Medical Center
Attn: Patient Financial Counselor Department
1324 N. Sheridan Road
Waukegan, Illinois 60085