Medical Records

Accessing Medical Records

The Health Informatics and Information Management department maintains medical records related to your care received at all Vista Health System facilities. The release of confidential medical records is protected by federal regulations established by the Health Information Portability and Accountability Act (HIPAA). Copies of records may be released upon receipt of a completed Authorization to Disclose Protected Health Information form. This should be completed by the patient (18 years of age and older) or parent/legal guardian.

Below are options on how to obtain the Authorization to Disclose Protected Health Information form:

  • Click Here to access and print the form. – Disponible en Español
  • Call 847-360-4045 to request a form be mailed or faxed
  • Visit the Release of Information Department at our Vista East location.

For services provided at Vista Health System, please mail, fax or email the forms to:

Vista Medical Center East
Attn: Medical Records/Share Care
1324 Sheridan Road
Waukegan, IL 60085

Phone: 847-360-4045
Fax: 858-430-4656
Hours:
Monday – Friday: 8:00 am to 4:30 pm

Email: VistaMedicalRecords@ShareCare.com

For Customer Service: San Diego Service Center – Toll-Free: 800-560-3800

To check record status: https://RecordStatus.HDS.ShareCare.com

You may elect to pick up the copies of your records, or they can be mailed to you or the party listed on your request form. If you elect to pick up your copies, you must present a valid photo ID (driver’s license or State ID). If you choose to have someone else pick up your copies, you must give written permission to that person, and he or she must also present a valid photo ID.

Please note: We have 30 days to fulfill all requests. However most are fulfilled within 3-5 business days. Please allow time for the records to be mailed.  If we cannot fulfill your request within 30 days, you will receive written notification.

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