Billing & Insurance

Let us assist you.

Your procedure is over, your stay with us has ended, but now you may have additional paperwork to fill out. We can help. From forms and financial questions to working with Medicare or your insurance provider, Vista Health System is as passionate about assisting patients with what happens after a medical procedure or emergency as with the care that occurs during it. Use the information in this section to help the billing and payment process go smoothly.

What is the billing process?

We'll bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and the account is not taken care of, we'll look to you for final settlement of your bill.

Otherwise, we accept:

  • Cash
  • Check
  • Money Order
  • VISA
  • MasterCard
  • American Express
  • Discover

If you can't pay your bill, we may be able to help.  You may be eligible for financial assistance programs.

Questions?

If you have questions about your bill, please be sure to have your patient number and date of the hospital visit handy and call 847-360-4311.

 


If you have insurance:

We accept most major health insurance plans and managed care programs. Contact our Insurance Verification/Financial Counseling representatives in the Patient Accounts Department at 847-360-4311 if you have questions or to see if your provider is accepted.

If you don't have insurance:

Patients who lack insurance or have inadequate insurance and meet certain low-to-moderate income requirements may qualify for our Financial Assistance Program.

Patients should visit the Cashier Department, call 847-360-6954 or (847) 360-4299, Monday through Friday from 8:00am to 4:30pm for assistance.

Financial Assistance Application Process

Financial Assistance Applications or assistance in completing the application may be requested:

  1. In person at the Cashier Department,
  2. by phone at (847) 360-6954 or (847) 360-4299
  3. by mail to Vista Medical Center, 1324 N. Sheridan Road, Waukegan, Illinois 60085: Attn: Patient Financial Counselor.

The Financial Assistance Policy (“FAP”) may be obtained at the link below:

Vista Medical Center Financial Assistance Policy

Financial Assistance Process and Application

The application specifies certain information that is required to be submitted with the application.  This information may be independently verified by Vista Medical Center (VMC) to ensure its completeness and accuracy. Notice of approval or denial of an application shall generally be sent to the patient within 30 days of receipt of application.

Approval of financial assistance will be denied if Medicaid or other health and welfare eligibility applications are refused by the patient, if VMC reasonably believes that the patient could qualify.

Denials of financial assistance may be appealed.  Appeals must include an appeal letter from the patient or party with financial responsibility requesting re-evaluation.  The appeal must also include any supporting documents that may prove inability to pay that were not part of the initial consideration.  Appeals will be referred and reviewed by the Director of Patient Financial Services or designee within thirty (30) days of being received.  If the Director of Patient Financial Services feels additional input is needed in making a determination, the Chief Financial Officer will be asked to review and assist with the determination.