Billing & Insurance
Let us assist you.
Your procedure is over, your stay with us has ended, but now you may have additional paperwork to fill out. We can help. From forms and financial questions to working with Medicare or your insurance provider, Vista Health System is as passionate about assisting patients with what happens after a medical procedure or emergency as with the care that occurs during it. Use the information in this section to help the billing and payment process go smoothly.
What is the billing process?
We'll bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and the account is not taken care of, we'll look to you for final settlement of your bill.
Otherwise, we accept:
- Money Order
- American Express
If you can't pay your bill, we may be able to help. You may be eligible for financial assistance programs.
If you have questions about your bill, please be sure to have your patient number and date of the hospital visit handy and call 847-360-4311.
If you have insurance:
We accept most major health insurance plans and managed care programs. Contact our Insurance Verification/Financial Counseling representatives in the Patient Accounts Department at 847-360-4311 if you have questions or to see if your provider is accepted.
If you don't have insurance:
No one will be denied necessary medical care due to lack of insurance or inability to pay. However, if you are uninsured you may be asked to pay a deposit when you're admitted or when you register for an outpatient procedure.
Financial assistance through Vista's Charity Care Program is available to patients who meet the requirements for emergency, medically necessary services under the terms and conditions the hospital offers to qualified patients.
Our hospital recognizes that there are occasions when patients are not able to meet their financial obligation for emergency, medically necessary services. If you or members of your household are experiencing financial difficulty and are not covered by private or government sponsored health insurance programs, you can talk with a member of our financial counseling team to assess your qualifications for assistance.
Charity Care is meant to provide financial relief to patients who are low income, uninsured and medically indigent, who are in need of emergency, medically necessary hospital services. It provides full relief from financial liability to those patients whose income falls at or below the U.S. Department of Health and Human Services Poverty Guidelines or partial relief to those whose income is slightly above the Poverty Guidelines.
Our goal is to work on an individual basis with each patient to fully explore all coverage options, including applying for assistance through publicly funded programs.
If it's determined that you meet program criteria, you should complete, sign, and return the charity care form with supporting documentation:
- most recent tax return
- proof of income (e.g. employment check stubs, statement from employer, unemployment, social security, etc.) for the prior three-month period
- bank and investment statements